3CX allows you to communicate from anywhere in the world thanks to mobile applications for Android / iOS, softphones for Windows, and the browser. Now you are always connected to work! And clients can contact you at any time through the communication widget for the website 3CX Live Chat or integration with Facebook Messenger.
3CX Applications for Android and iOS
- Make and receive calls from anywhere in the world
- Create video conferences
- Internal chat and SMS messaging
- Respond to messages from the business Facebook page
- Voice conferences
- Free VoIP calls from your smartphone
- Encryption and security
Convenient Web Client / Windows Desktop App
- Remote work from anywhere – a versatile web application with powerful UC capabilities
- Call directly from the browser, manage calls with IP phone or smartphone
- Respond to user inquiries through Live Chat website, Facebook, and SMS – in one convenient interface
- Integrated video conferences in one click
- Native Windows Desktop App for call management
- Make calls directly from CRM system
- Signature integration with MS Teams and MS 365
- Employee status / presence indication
3CX Live Chat – next-generation communications for your website
- Communicate with visitors to your website
- Create queues for processing incoming chats
- Respond via web client or 3CX application
- Transfer chats to other employees
- Convert chat to voice or video call with one click
- Various chat reports
- Chat monitoring functions for managers!
Integration with Facebook Messenger
- Integration with FB business page – all messages come to 3CX web client
- Operators connected to message queues without access to Facebook
- Route messages to a queue for a group of operators
- Chat reports by queues and individual operators
Send and receive SMS / MMS for business
- Send SMS / MMS to your customers
- Route SMS to a group of operators so no inquiry is lost
- Operators don’t need to give out their personal mobile number
Integrated Video Conferences
- Free service up to 250 participants
- Launched directly from the 3CX interface in one click
- Participate in the conference by voice from a regular phone
- Conference profiles: video conference or webinar
- Remote PC management for quick participant issue resolution
- Pre-loading PDF files for presentation during conference
- Electronic flip chart for collaborative work
- Presenter or participant screen sharing
- Electronic polls and voting
- Recording of video conference
- Chat and file exchange between participants during conference
3CX Call Center and Contact Center
3CX offers advanced contact center capabilities to improve service quality, increase sales, enhance employee productivity, and provide prompt technical customer support.
- Operator panel and call center dashboard
- Call center reports: user activity, queue performance, SLA compliance, and more!
- Real-time queue statistics and various operator queue strategies: round robin, least talk time, and others
- Call and chat monitoring features for managers
- Integration with MS 365 and Microsoft Teams services
- Integration with popular CRM systems – Salesforce, Freshdesk, and others
- 3CX CRM API for creating custom integrations
- Call recording
- Shift work / user registration on IP phones
- Creation of custom voice applications in 3CX CFD development environment
Cost Reduction
3CX significantly reduces communication costs.
- Up to 80% reduction in communication costs
- Licensing based on simultaneous calls, not number of users
- Free interoffice communication and communication with remote branches
- Free communication with mobile / remote employees via web client and iOS / Android apps
- Connection of lines from major operators with the most favorable rates
- Elimination of 800 numbers through WebRTC technology
- Use of international DIDs and IP telephony to provide customers with local phone numbers
Security and Redundancy
3CX sets high VoIP security standards. To protect against various PBX attacks, 3CX has a number of specially designed mechanisms:
- Special web server configuration for enhanced security
- Automatic detection and blocking of SIP hacking tools
- Automatic threat blocking via global IP address blacklist (if configured by PBX administrator)
- 3CX application traffic is encrypted in 3CX tunnel
- Voice traffic can be encrypted via SRTP
- Automatic creation and updating of server SSL certificates
- Qualys labs A+ rating and Immunilabs A rating
- Resilience – instant automatic server failover
- HTTPS traffic encryption between browser and 3CX management interface
- Restriction of management interface access by IP addresses
Call Flow Designer
The 3CX Call Flow Designer voice application development environment allows you to configure quick intelligent handling of inbound calls. Examples of voice applications that significantly improve customer service quality:
- Call routing after user authentication
- Automatic outgoing customer calls
- Callback scheduler
- Credit card payment authentication
- Automated phone order taking
- User phone surveys
- Text-to-speech and speech-to-text translation in 120 languages
Microsoft Teams
3CX integrates with your MS Teams platform, offering a cost-effective alternative to expensive Teams subscription plans. Calls are made via SIP trunks connected to 3CX, reducing the need for costly MS 365 E5 subscriptions.
By combining MS Teams with 3CX, you get a powerful and reliable PBX that is easy to set up and maintain. Important additional telephony features will be available:
- Call reports
- Call queues and operator selection strategies
- Call groups
- Voice menus
- No need for headsets and phones certified for Teams!
CRM Integration
Integration of 3CX with CRM system increases customer loyalty, enhances employee productivity, and saves business resources. Integration with popular CRM systems has been implemented: Salesforce, Microsoft Dynamics, Hubspot, and others!
CRM integration capabilities:
- Call logging in CRM
- Creating a new contact card for a new incoming number
- Accelerated search for contact information
- Recording chat history with customers via 3CX Live Chat module
- Logging customer communications in CRM card – even when calling from the 3CX mobile app!
Hotel PBX
The 3CX hotel module allows you to provide high-quality services without extra expenses. The module is used for internal communication between employees and for providing telephone services in hotel rooms:
- Initialization of room number upon guest check-in / check-out
- Setting guest name on their in-room internal phone
- External call billing
- Setting wake-up calls for hotel guests
- Blocking external calls from vacant hotel rooms
| You can try the quality of 3CX communication on the official website
