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Main News 3CX Applications and Features

3CX Applications and Features

29 February 2024

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3CX allows you to communicate from anywhere in the world thanks to mobile applications for Android / iOS, softphones for Windows, and the browser. Now you are always connected to work! And clients can contact you at any time through the communication widget for the website 3CX Live Chat or integration with Facebook Messenger.

3CX Applications for Android and iOS

Convenient Web Client / Windows Desktop App

3CX Live Chat – next-generation communications for your website

Integration with Facebook Messenger

Send and receive SMS / MMS for business

Integrated Video Conferences

3CX Call Center and Contact Center

3CX offers advanced contact center capabilities to improve service quality, increase sales, enhance employee productivity, and provide prompt technical customer support.

Cost Reduction

3CX significantly reduces communication costs.

Security and Redundancy

3CX sets high VoIP security standards. To protect against various PBX attacks, 3CX has a number of specially designed mechanisms:

Call Flow Designer

The 3CX Call Flow Designer voice application development environment allows you to configure quick intelligent handling of inbound calls. Examples of voice applications that significantly improve customer service quality:

Microsoft Teams

3CX integrates with your MS Teams platform, offering a cost-effective alternative to expensive Teams subscription plans. Calls are made via SIP trunks connected to 3CX, reducing the need for costly MS 365 E5 subscriptions.

By combining MS Teams with 3CX, you get a powerful and reliable PBX that is easy to set up and maintain. Important additional telephony features will be available:

CRM Integration

Integration of 3CX with CRM system increases customer loyalty, enhances employee productivity, and saves business resources. Integration with popular CRM systems has been implemented: Salesforce, Microsoft Dynamics, Hubspot, and others!

CRM integration capabilities:

Hotel PBX

The 3CX hotel module allows you to provide high-quality services without extra expenses. The module is used for internal communication between employees and for providing telephone services in hotel rooms:

 

| You can try the quality of 3CX communication on the official website

 

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